Freshchat is Freshworks’ customer messaging software with a team inbox and the Freddy AI Agent, from $19 per agent a month billed annually. Intercom and Crisp are alternatives if you want support messaging. SalesCloser does a different job: your AI sales team talks to buyers by chat, voice, video and phone, demos the product and books or transfers the ready ones to your team.
Freshchat is Freshworks’ customer messaging software: a chat widget for your website and apps, a shared inbox for email, social and text channels, and the Freddy AI Agent. Teams looking for an alternative usually want one of two things: a different support messaging tool, or an AI built for sales conversations that qualifies buyers, demos the product and books the meeting.
Here is what Freshchat offers, the main alternatives, and where SalesCloser fits. Competitor details come from each vendor’s own website, checked in November 2026.
What Freshchat offers
Freshchat puts web and in-app chat, email, Facebook and Instagram messengers, SMS, WhatsApp and other channels into one team inbox, with reporting, routing and SLA policies. Pro adds multilingual conversations with translation in over 45 languages, and Enterprise adds skill-based routing and audit logs. Voice runs through Freshcaller, Freshworks’ contact center, sold separately.
Billed annually, Freshchat lists Growth at $19, Pro at $49 and Enterprise at $79 per agent a month, with a $0 plan for up to 10 agents. The Freddy AI Agent is $49 per 100 sessions, and Freddy AI Copilot is $29 per agent a month.
Freshchat alternatives at a glance
| Tool | Best for | Main job |
|---|---|---|
| SalesCloser | Teams whose website visitors and callers are buyers | AI sales conversations on chat, voice, video and phone; qualify, demo, book |
| Freshchat | Support teams on Freshworks that want omnichannel messaging | Team inbox, chat and the Freddy AI Agent |
| Intercom | Support teams that want an AI agent and a help desk | Customer service with the Fin AI Agent |
| Crisp | Small teams that want a shared inbox at a flat price | Support chat and an AI chatbot, per workspace |
Intercom pairs its Fin AI Agent, trained for customer service, with a help desk, from $29 a seat a month on annual billing plus $0.99 per Fin outcome. Crisp charges a flat price per workspace, from $45 a month with 4 seats, for website chat, a shared inbox and an AI chatbot on higher plans.
Where SalesCloser is different
Support messaging tools help your team answer customers across channels. SalesCloser is your AI sales team: its agents hold the sales conversation itself, qualify the buyer, show the product and book the next step with your team.
- Visitors can talk, not just type. A SalesCloser website agent talks to visitors by chat, voice or video, so a buyer with a longer question gets a real conversation.
- It runs the demo. In a web video call or on Zoom, a demo agent shows your product by live screen share or video and answers questions as they come up.
- It answers the phone too. Phone agents take calls to your sales line 24/7 and book or transfer the ready buyers.
- It books, not just answers. When a buyer fits your criteria, the agent books a meeting with your team on your calendar.
What that looks like: an HR software company gets visitors on its pricing page asking whether it handles hourly workers and shift scheduling. The website agent asks how many employees they have, how many locations and which payroll tool they use, explains how shift scheduling works, and books a demo call with an account executive for the companies over 100 employees. Customer support questions still go to the help desk the team already uses.
How to choose
- Keep or pick Freshchat if your support team works in Freshworks and wants omnichannel messaging with an AI agent priced per session.
- Pick Intercom if your support team wants an AI agent and a full help desk in one place.
- Pick Crisp if you are a small team that wants a shared inbox and support chat at a flat price.
- Pick SalesCloser if the people on your website and phone line are buyers, and you want the AI to qualify them, demo the product and book or transfer the ready ones.
- Use both if you have support and sales traffic: support messaging for customers, SalesCloser for buyers.
What to check before you choose
- Ask whether the agent is built for support questions or for buying conversations.
- Ask whether voice is included or a separate product.
- Ask what the price depends on: agents, AI sessions, outcomes or talk time.
For more, read our guides to AI sales chatbots and conversational AI for sales. See also our Intercom, Crisp and LiveChat alternatives. To talk to an agent yourself, book a SalesCloser demo.
Frequently asked questions
What is Freshchat?
Freshchat is Freshworks’ customer messaging software, with web and in-app chat, a team inbox for email, social and text channels, and the Freddy AI Agent.
How much does Freshchat cost?
Billed annually, Freshchat lists Growth at $19, Pro at $49 and Enterprise at $79 per agent a month. The Freddy AI Agent is $49 per 100 sessions.
What is the best Freshchat alternative?
Intercom and Crisp are alternatives if you want support messaging. If you want an AI that talks to buyers by chat, voice, video and phone, qualifies them and books meetings, SalesCloser covers that part.
Can website visitors talk to SalesCloser by voice?
Yes. The SalesCloser website widget lets visitors talk to the agent by chat, voice or video.
Does SalesCloser replace my support team?
No. SalesCloser handles sales conversations with buyers and hands the ready ones to your team; your support tools keep handling customer questions.