Tidio is live chat and customer service software that pairs a help desk with its Lyro AI agent, from $24.17 a month on annual billing. Gorgias and LiveChat are close alternatives for chat and support. SalesCloser does a different job: your AI sales team talks to leads by phone, chat, voice and video, runs product demos and books the ready buyers with your reps.
Tidio is live chat and customer service software for small and mid-sized businesses, especially online stores. It combines live chat, a help desk, its Lyro AI agent and automated Flows. Teams looking for an alternative usually want one of two things: a different chat and support tool, or an AI that handles the sales conversation with new buyers, by phone, chat and video.
Here is what Tidio offers, the main alternatives, and where SalesCloser fits. Competitor details come from each vendor’s own website, checked in November 2026.
What Tidio offers
Tidio’s plans combine three products: Customer Service (live chat, ticketing and email in one inbox), the Lyro AI Agent, which answers questions from your support content and hands off to a person, and Flows, no-code chat automations that trigger as visitors browse. It connects to Messenger, Instagram and WhatsApp, and has native Shopify actions on higher plans.
Pricing is published: a $0 plan, Starter at $24.17 a month and Growth from $49.17 a month on annual billing, Plus from $300 a month plus usage, and custom Premium plans. Lyro can also be bought on its own from $32.50 a month for 50 AI conversations. Tidio says Lyro resolves 75% of conversations on average for its customers.
Tidio alternatives at a glance
| Tool | Best for | What it does |
|---|---|---|
| SalesCloser | Teams whose buyers call and visit the website | AI agent on phone, website chat, voice and video; runs the demo; books and hands off to reps |
| Tidio | Small online stores that want chat and an AI chatbot | Live chat, help desk, Lyro AI agent, automation Flows |
| Gorgias | Shopify brands that want a help desk with an AI agent | Help desk and AI agent in one inbox, with voice and SMS add-ons |
| LiveChat | Teams that want live chat with AI agents included | Live chat, ticketing, AI agents and proactive campaigns |
Gorgias describes itself as a help desk plus AI agent for ecommerce, with the AI agent on every plan, charged only when it resolves a conversation, and plans that scale by ticket volume rather than per agent. LiveChat lists Essential at $19 and Growth at $79 per user a month on annual billing, with AI agents included (1 agent and 10 AI resolutions a month on Essential, 10 agents and 200 resolutions on Growth).
Where SalesCloser is different
Tidio, Gorgias and LiveChat are built mainly for chat and customer service. SalesCloser is your AI sales team: an agent that talks to every buyer, wherever they reach you, and hands the ready ones to your people.
- It answers the phone, not just the website. SalesCloser agents take inbound calls, run outbound calling campaigns, and talk by chat, voice or video in a widget on your site. Many buyers who find you online still pick up the phone.
- It runs the demo itself. In a web video call or on Zoom, a demo agent demos your product by live screen share or video and answers questions as it goes.
- Your team can step in mid-conversation. Reps waiting in the Waiting Room see a live summary and the buyer’s intent score and take over a web call with one click. On the phone, the agent transfers the call once the buyer agrees.
- It works with the CRM you already use. Results write back directly to HubSpot, Pipedrive, GoHighLevel, Zoho, Zendesk and Intercom; Salesforce connects through Zapier, webhooks or the API.
- You build it yourself. Train the agent on your website, documents, FAQs and product videos, and change it the day your offer changes, in 50+ languages.
What that looks like: an online store keeps Tidio for order and shipping questions. Shoppers with buying questions about a larger purchase talk to a SalesCloser agent on the website by chat, voice or video, and callers to the store’s number reach a SalesCloser phone agent. Both answer product questions, ask what the shopper needs and book a call or hand them to the sales team.
How to choose
- Keep or pick Tidio if you run a small online store and want simple live chat, a help desk and an AI chatbot at a low monthly price.
- Pick Gorgias if you run a Shopify brand and want a help desk and AI agent priced by ticket volume.
- Pick LiveChat if you want per-user live chat with AI agents and proactive campaigns included.
- Pick SalesCloser if the conversation you need to automate is a sales one: answering and calling leads, running the demo and booking meetings.
What to check before you choose
- Ask how pricing is counted: per outcome, per conversation, per minute or per seat.
- Check which channels the agent handles live, including video.
- Check whether you can build and change the agent yourself, or need the vendor’s team.
For more, read our guides to the best AI sales agents in 2026 and AI sales chatbots, or our Intercom alternatives comparison. See how the website chat widget works. To see an agent talk to your leads, book a SalesCloser demo.
Frequently asked questions
What is Tidio?
Tidio is live chat and customer service software for small and mid-sized businesses. It combines live chat, a help desk, the Lyro AI agent and automated Flows.
How much does Tidio cost?
Tidio lists a $0 plan, Starter at $24.17 a month and Growth from $49.17 a month on annual billing, and Plus from $300 a month plus usage. Lyro on its own starts at $32.50 a month. Check its pricing page for current terms.
What is the best Tidio alternative?
For chat and support, Gorgias and LiveChat are close alternatives. If you want an AI that holds sales conversations by phone, chat, voice and video, demos the product and books meetings, SalesCloser covers that part.
Can I build a SalesCloser agent myself?
Yes. You train the agent on your website, documents, FAQs and product videos, and change it the day your offer changes, in 50+ languages.
Does SalesCloser work with my CRM?
Results write back to HubSpot, Pipedrive, GoHighLevel, Zoho, Zendesk and Intercom. Salesforce connects through Zapier, webhooks or the API.