Questions answered at 2am, handed off at 9am.
The Support agent answers routine questions from your knowledge base, by phone or on your website, and passes the hard ones to a person with full context.
Before and after
Today
Tickets wait overnight. Support hiring tracks ticket volume.
With SalesCloser
Routine questions answered on the spot. Hard cases arrive with a summary.
Support agent: the safety net.
Every conversation is recorded and transcribed, so your team can see what was asked and what was answered.
Three steps
1. Upload your knowledge base
Help articles, policies, product docs.
2. It answers and checks
Routine questions resolved; anything unclear is escalated.
3. People get the hard ones
With a transcript and a summary.
Most questions do not need to wait for a person.
A large share of support questions are ones your team has answered many times before: how to change a setting, where to find an invoice, what a policy says. When they queue overnight behind the hard cases, customers wait and your team starts the day behind.
The Support agent answers those questions as they come in, by phone or on your website, from your own knowledge base. When a question needs judgement, or a customer asks for a person, it hands off under the rules you set, with the transcript and a summary attached.
Your team starts each morning with the cases that really need them, and the context to solve them quickly.
What the agent does on every support conversation
Answers from your material
Help articles, policies and product docs, so answers match what your team would say.
Knows its limits
It stays inside what you taught it and escalates anything unclear.
Hands off with context
People get the transcript and summary, so customers never repeat themselves.
Leaves a record
Every conversation is recorded and transcribed for review and training.
Questions
Still wondering about something? Ask us on the call. We'll build your agent while we talk.
What about online stores?
Support bots answer tickets. SalesCloser's team talks to shoppers live and helps them buy.
Can it hand off to a person mid-conversation?
Yes. You set the rules for when it brings a person in.
Does it connect to our help desk?
Zendesk and Intercom connect directly, and other tools connect through Zapier or webhooks. See integrations.
What stops it from making up answers?
It answers only from the knowledge base you give it and your instructions, and passes anything else to a person.