AI for travel agencies, tour operators and hotels

What does AI for travel agents do?

AI for travel agents is an AI sales agent that handles the first conversation with a traveler. It answers questions about your trips, tours or rooms, finds out what the traveler wants and books the next step with a person on your team. SalesCloser does this in your website chat, on voice and video calls in the browser, on your phone line, on WhatsApp and by SMS, with the same instructions and knowledge on every channel.

It answers from what you give it: your website, uploaded files such as itineraries and brochures, FAQs and recordings. It does not make reservations in your booking system. Your team handles the reservation itself.

How does an AI booking agent handle a trip inquiry?

1. Answer the question. The agent replies at any hour from the content you approve, such as destinations, packages, what is included and your cancellation policies. If the answer is not there, your instructions decide what it does next.

2. Qualify the trip. You write the questions: travel dates, destination, number of travelers, budget, special occasions. Conditional prompts let you ask different questions for a honeymoon, a group tour or a corporate booking. The answers are saved on the lead, so your advisor knows the trip before the call.

3. Book the call or hand off. Connected to your Calendly, Cal.com or Cal.eu calendar, the agent books a call with your advisor in the meeting location you choose, such as Zoom, Google Meet, Microsoft Teams or a phone call. On a phone call it can transfer the traveler to your team once they say yes, or schedule a callback at the time they choose. On WhatsApp, when a traveler asks for a person, the agent stops, emails your team and holds the thread so your team can reply. After the conversation, an automation you set up can send a follow-up email.

Answering travel agency calls after hours

Get a calling number from your dashboard and set it to take inbound calls. The agent answers every inbound call 24/7, in the language you set for that number. A caller who wants a person now is transferred to your team, with a call summary by email. A caller who would rather talk tomorrow gets a callback at the time they chose.

An AI booking assistant in 50+ languages

Each phone number has a language setting: the agent's language, inferred from the caller, or a fixed language. With Language Switch Detection on, the agent follows a caller who changes language mid-call. On web calls, your team can open a live call in the Waiting Room, read the transcript in English and listen in or join.

AI for tour operators and hotels

Tour operators. Private and group tour inquiries come with practical questions: dates, group size, pickup point, accessibility. The agent answers from your tour details and books a call for the trips that need one.

Hotels. Room, group and event inquiries reach the agent on your website, phone or WhatsApp. It answers questions such as check-in times, parking and pets from your content, and books group, wedding and event inquiries with your sales team.

Pre-arrival upsells. Import upcoming guests as a campaign, and the agent calls or texts them about the extras you describe, such as a room upgrade, an airport transfer or a tour. Guests who are interested are transferred to your front desk or booked for a call. Your team confirms the upgrade in your own systems.

Off-season reactivation of past travelers

Import past travelers and the agent works through the list with the offer you write. Calling hours can follow each traveler's local time, so a 9am start means 9am where they are. Call caps keep the pace steady, the agent retries travelers who miss the call, handles voicemail and can stop once a traveler has talked to it. Campaigns can also run by text or over WhatsApp. Travelers who ask not to be called again are blocked from future calls. Consent and calling rules stay your responsibility.

Conversations are recorded and transcribed so your team can review them.