After-hours room service, answered by AI.
A 270-room beachfront resort, part of one of the world's ten largest hotel companies, is deploying an AI voice agent to take room service calls overnight.
Order sent to the kitchen
Before
- After-hours room service needed dedicated overnight staff
- Orders taken by hand and passed to the kitchen
- Slower answers when the night got busy
With SalesCloser
- Designed to answer every guest call immediately
- Items, changes, room number and timing captured on the call
- Orders sent to the kitchen in real time through the resort's point-of-sale system
How the agent works for them
- A guest callsAny time of night.
- The agent takes the orderItems, changes, room and timing.
- Straight to the kitchenThrough Oracle Hospitality, in real time.
- The kitchen prepares itNo manual order-taking overnight.
Where it stands
Built on a direct Oracle Hospitality integrationDesigned for 24/7 guest coverageSalesCloser's first hospitality deployment
Source: SalesCloser news release, June 5, 2026. Customers are anonymised or described as in our public announcements. Photos are illustrations.
Picture this at your company.
Book a demo and we'll build an agent for your business while we talk.